A good engineering job, but just a job - Senior Software Engineer ServiceTitan Employee Review

4.0
Dec 17, 2025
Recommend
CEO approval
Business outlook

Pros

- A *really* great and worthy company mission that is clearly communicated and very motivating. - Ara and Vahe are amazing leaders in my opinion. - Daily work on engineering teams clearly impacts customers' lives in a very positive way. - Able to work at a sustainable pace. - No micromanagement, but strong (and reasonable) expectations of delivery pace. - The compensation and benefits are decent and competitive. - Opportunities to excel and distinguish oneself within team scope.

Cons

- I have absolutely no idea what's going on outside my team besides what I see in official communication channels. - After a year of working remotely (from another state), I still feel very little personal connection with most of my teammates. - The product is *incredibly* vast, and it's all I can do to stay on top of my own team's work. Becoming recognized or even known outside of one's own team is nearly impossible without working at the Staff+ level on a platform or ops team. To have significant cross-team impact, it seems a person has to have what usually amounts to Principal Engineer skills. As a result of all of the above, building personal connections, even within my own team, has been difficult; and building personal connections with people from other teams has been impossible. For my personality type, it has been hard not to have the sense of motivation that comes from being personally known, trusted, and relied upon by my co-workers. If you live in the Glendale area or are able to travel there a few times a year (on your own dime), the above problems will be mitigated.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

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