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ServiceMax

Acquired by PTC

Is this your company?

Finally, a technology start-up with an actual product, that isn't a frat-house ! - Marketing ServiceMax Employee Review

5.0
Aug 11, 2014
Recommend
CEO approval
Business outlook

Pros

- Adult work culture, get your assignment, do your work - no one micromanages you. You own, what you own. - You are the expert at what you do, and people let you do just that - Collaboration, really... good honest feedback, sometimes it's bumpy, but it's not personal - it's genuine and meant to move your work forward. - Empathetic leadership - stressed, overworked, need help - let them know and wow, no one berates you for being human. - Did a great job, get rewarded... do a greater job, go to Hawaii. And you don't have to be in sales to do that. :)

Cons

- There's a lot of young and old talent, so if you have trouble communicating with people of various ages and backgrounds, it'll be tough (so you may have to learn to) - It's a fast moving company, so if you aren't organized or efficient, you'll quickly need to learn to be - Nobody does nothing. Everyone is working, so if you are looking to just blend in and not contribute, you won't last too long.

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ServiceMax Response
11y
"Nobody does nothing. Everyone is working, so if you are looking to just blend in and not contribute, you… " I think this is a Pro and not a Con and a fantastic compliment. ServiceMax is a company full of people who work hard. We encourage people to maintain a good work/life balance and to take time off. Work hard, play hard.

Explore other reviews about ServiceMax

5.0
Jan 4, 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Best people, creative projects, great atmosphere. Everyone wants you to succeed.

Cons

None I can think of.

2.0
Feb 29, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

*Fully paid medical benefits *Free catered lunch every Thursday *Impressive new Headquarters (also a con...see below) *Talented and educated coworkers *Good work/family balance *Still have utmost respect for C-level exec team

Cons

*New qualified leads are far and few between. Pretty much 100% cold call outbound *New office space lacks proper work stations to set employees up for success...long tables with low glass inserts feels like a call center. *Pay scale seems to be way off for industry standards and experience *Unreasonable quarterly/annual goals combined with excessive threats for not reaching them. Feel micro managed by reports. *Emphasis on exceeding unreasonable quotas to achieve poor accelerators (completely dangling the carrot that will always be right outside of reach) *Excessive mandatory basic trainings that are poorly executed combined with TONS of busy work and certifications that never seem to even be looked at or used once completed *Leadership and decisions between divisions that were once aligned are completely out of whack *Culture now seems to lack positive energy and spiraling out of control fast. Collaboration and innovative thinking feels frowned upon, but leadership touts the the exact opposite. Actions speak louder than words!

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