Great people, bad management. Lost focus on the public - Senior Software Engineer Service NSW Employee Review

2.0
Jan 4, 2025
Recommend
CEO approval
Business outlook

Pros

- The majority of the employees care about the customer and public, very dedicated staff, - Projects are very interesting and relatable, large emphasis on digitisation in the past 5 years, - Still has some benefits (WFH/hybrid, flex hours, working arrangements) however some of these have been removed or heavily limited recently, - Lots of events to stay up to date with the organisation. - Best work life balance, not pressured into unpaid overtime and can easily suit family responsibilities around job.

Cons

- Started to remove a lot of the employee benefits (WFH & remote, flex leave), - Some staff are too relaxed and puts strain on other team members, feels like a retirement home for careers, - Management are very mismanaged, not aligned with the business or customer, - Career advancements very hard to come by, you have to do the whole interview process again to be promoted, - Learning opportunities are very little to none in my experience, too busy to learn & practice new skills/software.

Explore other reviews about Service NSW

4.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic work life balance, interesting projects, flexible working arrangements (compressed hours, flex, mostly remote), good culture, friendly staff, some very smart and talented people

Cons

Pay lower than private sector, no benefits or bonuses

5.0
Mar 25, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible work from home Talented team Interesting projects

Cons

Tough deadlines requiring alot of extra hours

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