Pros
The organisation is not perfect but it’s in an amazing transformational course. Loads of legacy systems and people, but a new dawn of a dynamic, lean and agile way of working is being rolled out. The leadership sometimes seen as detached and a tad clueless is committed to a larger vision and is putting the foundations in place for an amazing service delivery powerhouse. This is government with a start up feeling!
Cons
By being part of the government and under the wings of politicians, Service NSW suffers from time to time with the chaotic and random nature of our political parties. That appointee or minister can change the entire agenda or landscape one day to another. It may make your work life heaven or hell...depending on their “great” new idea. Brace yourself for constant and sometime incredibly hard to justify change.