Great team and management - Senior Sales Development Representative (SDR+) Service Express Employee Review

5.0
Sep 4, 2025
Recommend
CEO approval
Business outlook

Pros

Culture, pay, training, fun environment. I think this is a great company to start a sales career in. There is pressure to succeed, but not a cut throat environment if you’re struggling. Put in the effort to grow and learn, management cares a lot about their employees and wants to help as much as possible. Occasional team and department outings which keeps things fun. The current training process is amazing and I haven’t seen any new hires struggle out of the gate with the trainings they provide. 10/10 from my perspective on that front. Making commission is why I say the pay is a pro. Your effort and input will directly impact how much money you can make. If you work hard, you can make an honest pay. If you have a bad month, your salary will keep you afloat. You don’t fully depend on commission for this job to support you financially like other commission based positions.

Cons

Industry, sales in general, amount of growth opportunities. IT industry is oversaturated which makes conducting sales a bit difficult. Sales is also not an “easy” job. If you’re able to overcome the mental stress of hitting quota and growing pipeline, this is not a con. Growth opportunities is something the company talks about a lot in recruiting and onboarding. There used to be a lot of growth opportunities, but that has slimmed down in light of recent changes. This is a “con” that the company is working on correcting, but has not gone live or presented solutions on as of me writing this. I would not let this discourage anyone interested in looking at this company or department as it’s only a current issue. I wholeheartedly believe this is something they have plans to improve.

Explore other reviews about Service Express

5.0
May 1, 2026
Recommend
CEO approval
Business outlook

Pros

Great company, benefits and overall culture.

Cons

Company was acquired by Park Place Technologies and laid off most of our sales team.

3.0
May 21, 2026
Recommend
CEO approval
Business outlook

Pros

Some really good people who were considered friends. Had a great culture and a very organic growth mindset. Now being Park Place, they will have a very strong hold on the third party market which should increase margins for sellers. The support offerings have grown too which will allow for increased "stickiness" within each customer.

Cons

Certain events transpired that left the company, which was once great, reminiscing about the good ol days. This also may have caused a bit of a clash between the two cultures, and daily expectations, quotas, metrics, etc., merging into one (merely speculation).

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