Once a strong team—now a cautionary tale - Anonymous employee Service Express Employee Review

Leadership has become increasingly disconnected from the realities on the ground. There’s a strong top-down culture where decisions are made in isolation and communicated after the fact, often under the guise of vague, upbeat corporate slogans. Internal IT and engineering are treated more as a liability than a partner, with longstanding teams quietly dismantled under the radar. Expect major initiatives to get quietly shelved, roles to vanish without honest communication, and a culture where the appearance of unity matters more than the actual wellbeing of employees. The veneer of collaboration ("One Team", "Rising Together", etc.) is thin—beneath it, loyalty is transactional, and difficult conversations are avoided until it's too late.