Serenity - BHT-behavioral Health Tech Serenity At Summit Employee Review

I've been here when it's been boring and terrible (think--- a whole building of people with no personalities) but I've also been here where I couldn't imagine a better group of people anywhere. The Doctors are fantastic. Case workers are available and helpful. Staffing is good and admissions are steady but not overwhelming. Other places in the area are just blatantly about money and income- here I get a genuine vibe of people that care.

Training for floor staff. So many don't know what to do or have any enforcement of guidelines. If they're sitting on their phone it's because it's not enforced that they shouldn't be. Need a strong person in that role ASAP. Not to micromanage just to guide them to better practice.

Many of the staff are genuinely compassionate and committed to the well-being of the patients, which creates a sense of camaraderie and shared purpose. The former CEO (Bob Dawber) provided strong, empathetic leadership and truly seemed to care about both staff and clients.

Working here was incredibly difficult on a personal and professional level. It’s a corporate environment where profit clearly comes before people, both staff and clients. We were constantly short-staffed and stretched thin, which created unsafe conditions and made it almost impossible to provide the level of care our patients deserve. After the previous company went bankrupt and Harmony took over, it felt like they changed overnight. They laid off more than half the staff. They opened an inpatient mental health unit but assigned only one clinician to care for 20 patients, which just isn’t fair or sustainable. The benefits aren’t great, and taking time off, even for something as serious as a death in the family, is met with pressure to return almost immediately. It feels like personal needs aren’t acknowledged or respected. Many of the decisions are made by people who don’t actually work on-site and may never have stepped foot in a treatment facility. Their expectations for clinical staff are completely unrealistic, and the focus seems to be more on keeping AMA/ACA rates low than on what’s truly best for the patients. It was heartbreaking to leave work most days feeling like I couldn’t do my job the way I wanted to, either because I was worried about job security or because I knew the clients weren’t getting the care they needed. The emotional toll of that adds up quickly, especially when you went into this field to help people.