Good to work for - Customer Service Agent Serco Group Employee Review

4.0
Apr 23, 2024
Recommend
CEO approval
Business outlook

Pros

Working from home. Monday-Friday hours. Friendly staff

Cons

Not enough coaches. To answer phone or teams

Explore other reviews about Serco Group

5.0
Apr 9, 2026
Recommend
CEO approval
Business outlook

Pros

Job is mainly based on how well you can work systems with computer software.

Cons

Things are constantly changing on the fly.

3.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

Good culture changes with good leaders recently. Technology adoption is a priority for them.

Cons

Their resources are limited and you will notice it fast if you pay attention.

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