Pros
It is not a very difficult job.
Cons
At Serco you will find the strangest, most incompetent people at all levels in the company. It is literally a culture shock if you come from a normal middle or upper class background. The supervisors know nothing. If you ask them anything, they will say they don't know. Since they have nothing better to do and do not know what they're doing, all that they do is try to enforce something meaningless. You have to let someone know if you leave your seat, even to go to the bathroom. It is freezing in the building but you cannot have a blanket at your desk. The supervisors talk to employees in the most demeaning way. They walk by in the morning with one or two words, "Verifications" or "Phone Calls" to let us know what we are doing for the day. It is a very negative, oppressive environment. Supervisors do not have the knowledge or judgment to perform their jobs and their lack of professionalism and disrespect for employees is appalling. It is not a real job. I think everyone there knows that and most of them are trying to compensate for it. People are written up for the most inane reasons and when they legitimately deserve to be written up, they won't be. Coworkers are petty and like to tell on each other for stupid things. It is ridiculous.