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      Serco Group

      Engaged employer

      Serco Group reviews

      Good for mentally strong people - Customer Contact Agent Serco Group Employee Review

      3.0
      Mar 17, 2026
      Customer contact agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Great peaple in team. Games/ incentives

      Cons

      Unrealistic KPIs Quality team constantly micro managing calls and giving feedbacks Callers can be aggressive/ Racists and so mean when u r only trying to help them. Outdated systems and no support from IT.

      Explore other reviews about Serco Group

      5.0
      Apr 9, 2026
      Engineer ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Job is mainly based on how well you can work systems with computer software.

      Cons

      Things are constantly changing on the fly.

      3.0
      Jun 15, 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good culture changes with good leaders recently. Technology adoption is a priority for them.

      Cons

      Their resources are limited and you will notice it fast if you pay attention.

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