test and trace agent during covid - Customer Service Advisor Serco Group Employee Review

3.0
Jan 12, 2026
Recommend
CEO approval
Business outlook

Pros

flexible work from home role

Cons

usually had many stressful phone calls

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Serco Group Response
4mo
We really appreciate you sharing your thoughts. Feedback like yours helps us understand what we’re doing well and where we can do better. We regularly review and share feedback internally so we can keep improving and continue to make our workplace even better for our people. Wishing you all the very best as you go forward in your career.

Explore other reviews about Serco Group

5.0
Apr 9, 2026
Recommend
CEO approval
Business outlook

Pros

Job is mainly based on how well you can work systems with computer software.

Cons

Things are constantly changing on the fly.

3.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

Good culture changes with good leaders recently. Technology adoption is a priority for them.

Cons

Their resources are limited and you will notice it fast if you pay attention.

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