Customer Care Representative - Customer Care Representative Sentry Employee Review

3.0
Aug 31, 2015
Recommend
CEO approval
Business outlook

Pros

The benefits and pay was very reasonable.

Cons

Dealing with mostly angry customers for the majority of each work shift. Usually 80-120 phone calls per day.

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Sentry Response
10y
Thank you for taking the time to write a review. We’re happy to hear that you find our benefits and pay very reasonable. We’re proud of our call center representatives and their success in providing quality service while in a high production environment. Although we strive to make our policies and practices easy to understand, there are situations that at times become frustrating to our customers. Our goal is to relieve this frustration and turn every call into a positive experience with Sentry—something we couldn’t do without our dedicated call center representatives. Thank you for your past service and your feedback! Rob Yeiser AVP-PL Customer & Brand Dev, CP - Specialty Auto

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5.0
Apr 30, 2026
Recommend
CEO approval
Business outlook

Pros

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Cons

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4.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

hybrid, very good benefits, mostly good work life balance

Cons

on call sucks so bad, more flexible work from home schedule would be nice

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