Ability to work from home, otherwise not worth it - Claims Representative II Sentry Employee Review

2.0
Jan 20, 2022
Recommend
CEO approval
Business outlook

Pros

- Position was work from home - Great teammates

Cons

- Constant staff turnover - Inefficient and time consumer workflows in claim handling - Management disregarded feedback from staff regarding ways to make work more effifcient

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Sentry Response
4y
Thanks for taking the time to leave a review for us. It’s great to know you enjoyed the team you worked with. I recognize claims volume can vary greatly, and that has been especially true over the past two years, as we manage changing pandemic protocols. We consistently monitor claims volume to ensure we have an appropriate workforce to handle them and we’re actively recruiting claims representatives to stabilize our workloads. I encourage any associate who feels their feedback isn’t being heard by their manager to reach out to their HR representative or next level leader. Michele Dufresne – Chief Claims Officer

Explore other reviews about Sentry

5.0
Apr 30, 2026
Recommend
CEO approval
Business outlook

Pros

work life balance is great

Cons

pay is below national average

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Sentry Response
3d
Thank you for your feedback! We’re pleased to hear you’re experiencing a great work-life balance in your role. We continuously monitor market trends to help ensure we offer a competitive compensation package, including base pay, annual bonus opportunities, and comprehensive benefits. Javier Sotelo – Senior Director of Talent
4.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

hybrid, very good benefits, mostly good work life balance

Cons

on call sucks so bad, more flexible work from home schedule would be nice

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Sentry Response
3d
We appreciate your feedback and review. We’re glad to hear our benefits and hybrid work model are something you enjoy. On-call work is essential to supporting our teams, and we understand the value that our Developers bring to the organization. The hybrid work model is also essential to Sentry’s culture, as it allows for balance and collaboration each week. Javier Sotelo – Senior Director of Talent
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