Assist customers - Customer Service Representative Sentry Employee Review

5.0
Jun 7, 2021
Recommend
CEO approval
Business outlook

Pros

Awesome management always helpful it’s always someone willing to help out

Cons

No cons I have no complaints very awesome company

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Sentry Response
5y
Thank you for sharing this review—it’s wonderful to hear that you enjoy working here at Sentry. We’re committed to fostering open communication throughout our organization, and we know our management team plays an essential role in helping you and your fellow customer service representatives successfully support our policyholders. Thank you again for taking the time to share this feedback with us. Elisha Robinson - Chief Customer Service Operations Officer

Explore other reviews about Sentry

5.0
Apr 30, 2026
Recommend
CEO approval
Business outlook

Pros

work life balance is great

Cons

pay is below national average

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Sentry Response
5d
Thank you for your feedback! We’re pleased to hear you’re experiencing a great work-life balance in your role. We continuously monitor market trends to help ensure we offer a competitive compensation package, including base pay, annual bonus opportunities, and comprehensive benefits. Javier Sotelo – Senior Director of Talent
4.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

hybrid, very good benefits, mostly good work life balance

Cons

on call sucks so bad, more flexible work from home schedule would be nice

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Sentry Response
5d
We appreciate your feedback and review. We’re glad to hear our benefits and hybrid work model are something you enjoy. On-call work is essential to supporting our teams, and we understand the value that our Developers bring to the organization. The hybrid work model is also essential to Sentry’s culture, as it allows for balance and collaboration each week. Javier Sotelo – Senior Director of Talent
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