My experience has been rewarding. - Customer Service Representative II Sentry Employee Review

Thank you for letting us know that, overall, you enjoy your work and feel supported. We share your concerns about the current situation and understand that our individualized approach to working with affected customers—waiving fees, offering extended grace periods for payments, or accepting nominal payments to ensure they have adequate insurance coverage—can still lead to a difficult conversation when a customer has a specific expectation. As a customer service representative, you are the first point of contact with our customers and I appreciate the support you provide our customers during this unique and difficult time. We understand it’s especially important to get breaks during times of high workload, and as much as the extra time on the phones is appreciated, signing up for overtime should only come after you have had the break you need. The program you mentioned is one of many pieces of a larger approach to engage, recognize, and reward associates. Thank you for your suggestion. Please feel free to communicate any additional concerns you have with your supervisor or HR representative. Thank you again for all you’re doing to help support our customers. Rob Yeiser - Assistant Vice President of Personal Lines Customer and Brand Development