It's ok - Customer Service Representative (CSR) SentriLock Employee Review

Hybrid/WFH schedule is an option

Career advancement takes a while

There's job security, generous PTO, and Good incentives when you reach the 5 year mark.

There's a lot of micromanagement, silly metrics centered around "engaging with your coworkers" that could actually impact your pay, and extremely high call volumes. The pay range didn't justify the time spent when you realize new hires start at a pay rate that the people who onboarded before 2016 had to work years to reach.