Pros
The pay is good and decent benefits
Cons
I experienced significant workplace exclusion and unprofessional behavior under previous management. When I reported a security guard for unsafe conduct (sleeping on the lobby couch while guests waited for assistance), the concern was not addressed promptly and I was required to continue working with him for months. The situation later escalated into a serious incident involving that guard and a resident, after which he was terminated. Earlier intervention could likely have prevented the situation.
There was also a persistent culture of gossip and rumor-spreading among certain coworkers. Passive-aggressive comments and cliquish behavior were common, despite my consistently maintaining a professional and cooperative attitude. While some managers recognized and praised my work, the workplace dynamics created a stressful environment.
The situation ultimately took a toll on my mental health and contributed to my decision to leave. To be fair, the new director has made efforts to improve professionalism and reduce the “clique” culture, but there is still work to be done to ensure a respectful and supportive environment for staff.