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      Sense reviews

      Reach out over linkedin to current employees - Account Executive Sense Employee Review

      2.0
      May 30, 2024
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Ability to set your own schedule

      Cons

      Inconsistent, no real strategy except sell more. Head of sales is inconsistent and doesn't know how to lead a team in a motivating way. Sales have been down, no one is hitting quota and they do nothing to make it attainable. Claw backs equal to initial commission on corporate and enterprise deals if an account doesn't renew after initial contract. (ie, getting a claw back 2 years later when they don't renew). No one on my team hit their quota last year or the year before, really demotivating. Ask for feedback on culture in surveys and do nothing with that information. Product team is much better - Sales and support are struggling.

      avatar
      Sense Response
      2y
      Hello and thank you for your posting and feedback. Responding here to let you know I've spoken with our Head of Sales about your thoughts and we recognize your concerns. Positive changes such as our wellness days, making time to connect virtually, efficient process changes and more have stemmed out of survey data (which is reviewed in depth with the Sales leaders and People Experience team quarterly). Regarding your Sales feedback, we have changed quotas, incentive plans and terms to be commensurate with the changing market in the last couple years and do recognize it's a challenging environment - your insights are valid. As a current employee, I extend an invite for you to come speak with me directly and your anonymity will remain as such. We can further discuss constructive changes to make your employee experience better.

      Explore other reviews about Sense

      5.0
      May 6, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Absolutely love the people I worked with at Sense

      Cons

      None that I can think of

      3.0
      Dec 30, 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      -The CSM team at Sense includes some of the brightest, most talented individuals I've ever had the pleasure of working with

      Cons

      -Leadership has very little understanding of what existing clients require. When clients threaten to churn they offer the latest new product but offer minimal support, leading to even worse experiences for the client and inevitable churn -Bonuses are not achievable as they are based on company performance not individual performance -No raises provided for multiple years in a row -PTO is not unlimited as advertised, and leadership actively guilt's you not to use it -The product is different for EVERY client, regardless of what ATS they use. Two clients on the same ATS can have vastly different data fields, and with regular book of business changes it can be difficult to understand how to help your client -Sales Reps overpromise potential clients features that do not exist, leadership then blames CS for not being able to accomplish what sales fabricated -Everyone's plate is too full. With layoffs after layoffs and no attempt to rebuild the workforce, everyone is burning out, and theres no end in sight.

      2
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