Pretty bad and getting worse - Product Support Specialist Senior Systems Employee Review

1.0
Apr 30, 2014
Recommend
CEO approval
Business outlook

Pros

There are a few very nice, very hard working employees. The customer base is great - most are very easy to deal with and very appreciative of any help they can get.

Cons

"The fish rots from the head down" pretty much sums up this company, in my opinion. The biggest problems are at the top. The president doesn't want to hear about any problems, so nothing gets fixed. Promotion to Manager or Director seem to be based solely on tenure and not on any management ability or people skills. Only the Developers are seen as valuable, everyone else is treated as disposable. Absolutely no regard is given to the customer facing departments. There are a few poisonous employees - who have been there forever - that are extremely difficult to work with. Lastly, reviews are sporadic and raises (as rare as the White Buffalo) do not even cover the increase in cost of living.

Explore other reviews about Senior Systems

5.0
May 12, 2016
Recommend
CEO approval
Business outlook

Pros

The interview process went smooth. Good training to get up to speed. My boss is a good guy His door is always open and he is easy to talk to. Senior Systems has good benefits and a nice space to work. Employees are very knowledgeable and helpful. Working on new projects. Check it out there looking for good people. ask for patty

Cons

I haven't seen a down side.

1
1.0
Apr 27, 2017
Recommend
CEO approval
Business outlook

Pros

There are very few pros at this company. Coming to Senior Systems offered a 25% pay increase from my previous employer. They also have bagel Fridays, so I guess that's a plus.

Cons

Where to begin? 1. There is little to no room for advancement 2. There is no real training program 3. The staff are miserable which bleeds into their work and their customer service. Not only that, having to work with misogynistic men who have no respect for female peers is demoralizing, demeaning, and not acceptable. 4. The people managers were not trained to be people managers, and appear to have been promoted by default 5. The "benefits". What a joke. Unlimited sick time is a scam. $900/month for family health insurance!? There aren't really any other benefits 6. In my exit interview I was asked about the "culture" of the company. There is no culture. No expectations are enforced. The staff does what they want and no one in management bats an eye. The company was bought out and it seems to have gone downhill even further since the "merger". If it was bad before, I can't even imagine what it's like now.

5
See reviews by: Helpful|Rating|Date|All