Decent company but not worth it - Customer Success Manager Sendoso Employee Review

Cons: Massive layoffs and even before that people were quitting left and right. Working for a company based in the shipping industry (especially during Covid) is very difficult if you are in a client facing role. Customers are constantly upset because their packages do not arrive in time and Sendoso is always having issues with our shipping warehouses. The Customer Success team is constantly putting out fires and feels more like a Customer Support role. Half of my team has quit, including managers and a Director.