Beware turnover - Customer Care Agent SelectQuote Employee Review

3.0
Jan 4, 2024
Recommend
CEO approval
Business outlook

Pros

Remote opportunity, good training, pay can be good.

Cons

Burnout with employees is common, money is good due to overtime requirements during peak season.

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SelectQuote Response
2y
Thank you for taking the time to leave a review. SelectQuote values your feedback as an associate! We appreciate your dedication to the company and want to address your concerns. SelectQuote strives to promote a healthy work-life balance within our culture, so we are very sorry to hear about your experience. As always, we encourage you to reach out to your manager for further support, or you can always contact our HR Department for assistance. Please know that we take your words very seriously and will use them to help us improve the employee experience moving forward.

Explore other reviews about SelectQuote

5.0
May 25, 2026
Recommend
CEO approval
Business outlook

Pros

Work from home flexibility, free leads, base pay, full benefits.

Cons

Crappy leads, long hours required to maximize income

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SelectQuote Response
1w
Thank you for sharing your feedback and for your time with SelectQuote. We’re glad to hear you appreciated the work-from-home flexibility, benefits, and support provided throughout your experience. We also understand your perspective regarding lead quality and the demands that can come with a performance-driven sales environment. Feedback like yours is valuable as we continue evaluating how we support our agents with the tools, resources, and opportunities needed for success. We appreciate your contributions during your time with us and wish you all the best moving forward.
5.0
Mar 27, 2026
Recommend
CEO approval
Business outlook

Pros

Working at this company has been an incredibly positive experience. The atmosphere is welcoming, collaborative, and genuinely uplifting—you can feel that people enjoy being here. Leadership fosters a culture of respect, transparency, and open communication, which makes it easy to share ideas and feel heard. What really stands out is the level of support across all teams. Whether you're new or experienced, there’s always someone willing to help, mentor, or guide you. It creates a strong sense of teamwork and trust that makes a big difference day to day. The company also truly invests in growth and development. There are clear opportunities to learn new skills, take on challenges, and advance professionally. Effort and dedication are recognized, which makes it motivating to give your best.

Cons

The fast-paced environment can be demanding at times, but it keeps things exciting and creates plenty of opportunities to learn and grow quickly. High expectations may feel challenging at first, but they push you to develop new skills and reach your full potential.

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SelectQuote Response
1mo
Thank you for sharing your feedback. We’re so glad to hear that you feel valued, supported, and inspired in your role at SelectQuote. It’s great to see your perspective on our collaborative culture, leadership, and opportunities for growth. We also appreciate your insight into the fast-paced environment and how it can support development. Thank you for your continued contribution and we’re grateful to have you on the team.
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