The Most Unorganized Company I have ever worked for - Customer Service Representative SelectQuote Employee Review

1.0
May 15, 2020
Recommend
CEO approval
Business outlook

Pros

Your Direct Manager Was Understanding

Cons

The only positive thing I can say is working there for over 3 years I made some lifetime friends and my direct manager was one of the best managers I have ever had. But your level above is a complete circus. You decided to completely close our office down and let all the sales reps work from home but decided that you were going to lay me off because I was considered "customer service" and it was too much of a hassle to have me work from home than you like so you let me go with a promise of a severance it took over a month of constantly calling and emailing for me to finally start getting my severance if it wasn't for the COVID hitting and my mortgage letting me deferred my payments I would have lost my house because of your company. You also didn't file my health insurance correctly when working there I was suppose to be getting a health savings account but when I went to the hospital they advised that my company didnt file correctly so I lost out on that also.

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SelectQuote Response
6y
Thank you for sharing your thoughts. We appreciate your recognizing your direct manager and the friends that you have made. We are sorry for the challenges and the negative experience. If there is an unresolved matter or a lingering concern, we encourage you to reach out to our HR department.

Explore other reviews about SelectQuote

5.0
May 25, 2026
Recommend
CEO approval
Business outlook

Pros

Work from home flexibility, free leads, base pay, full benefits.

Cons

Crappy leads, long hours required to maximize income

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SelectQuote Response
3w
Thank you for sharing your feedback and for your time with SelectQuote. We’re glad to hear you appreciated the work-from-home flexibility, benefits, and support provided throughout your experience. We also understand your perspective regarding lead quality and the demands that can come with a performance-driven sales environment. Feedback like yours is valuable as we continue evaluating how we support our agents with the tools, resources, and opportunities needed for success. We appreciate your contributions during your time with us and wish you all the best moving forward.
3.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

Training was pretty good and they paid for licenses

Cons

Strange metrics and a lot of management changes, and a lot of chargebacks

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