Pros
- Free parking - Tea & coffee making facilities - Opportunities for training & development on CRM & other IT systems - MD is approachable, knowledgeable and welcomes ideas - Sporadic but enjoyable social outings - Diverse and varied workforce - Business is agile, there is zero bureaucracy - Company has lots of opportunity if it could tackle the elephant in the room - it's management or more correctly, mismanagement of people.
Cons
- Below average holiday entitlement (21 days) - Flexible working and working from home only available to a selected few - Horrendous staff attrition rate. Majority of staff I met left disgruntled and there was little knowledge transfer. It is a revolving door, in which new staff would inherit issues and be immediately blamed for these problems. The person becomes disillusioned and either leaves or is sacked. A new person is hired and the cycle repeats. I met many skilled and enthusiastic people who had lots to contribute but were absolutely driven into the ground by blame, criticism and changing goal posts. - Management take no accountability for problems or issues, there is no humility. Everything is aimed squarely at staff, no matter how hard they try to rectify a situation. - There is little governance, strategy, road map or management information. There are plenty of objectives for staff but any indicators that could benchmark senior management are completely omitted or non-existent.