Pros
- Great people culture. - Hot industry to work in. - Accessible via GO Train and not far from Hwy 401 exit (if coming from the East).
Cons
- Staff with insights/expertise are often not listened to. - Top down communication is poor, oftentimes the right arm of the company doesn't know about change on the left arm. - Senior leadership doesn't put resources into upskilling and training their already stressed staff (particularly front-line account managers) who are expected to learn on their own time and dime. - Blame game between departments when significant errors impact clients. - Senior leadership also doesn't seem to see the value in the "behind the scenes" production staff as every year these roles are cut. This only further exacerbates the stress load on everyone left. Their only concern is their bottom dollar. - A false culture of belonging is promoted when staff are seen as easily replaceable. - Direct family members to the owners working in production are protected as their colleagues feel they cannot bring their errors to light without consequence. - Leadership big on "process" but never followed through on nor adhered to when convenient to the situation. - Lots of staff turnover due to stress/workload.