Used to be a great recruitment business, hopefully some day it will be again - Divisional Manager Search Employee Review

Thanks for taking the time to write a review. It’s always disappointing to hear negative comments, but I hope my response can provide insight to readers who might be considering a career move. Over the past five years, Search has relocated five of our 15 offices, with moves to brand new locations in Brighton, Inverness, Leicester, Liverpool and Manchester. In Scotland, our West George Street office in Glasgow was refurbished in 2019, and our Central Services departments relocated to a brand new office in 2017. We have also recently opened new offices in London and Birmingham and we have development plans for Edinburgh & Dundee too. As part of the refurbishment programmes, our technology has been refreshed. We are able to provide WIFI across all of our offices and VPN access is available for all staff who require flexibility to work remotely. We embrace new technology and are early adopters of a number of innovative rec tech products that are changing our approach to recruitment and providing our staff with the very best technology to grow their individual businesses and be successful. Where facilities problems arise, they are always addressed at the point where the issue is raised. The comfort and well-being of our employees is always a priority. Following brand new investment in 2017, our business has experienced significant change and restructure, allowing for a more streamlined approach with clearer paths for career progression for those who succeed and perform well. We are proud of our loyal workforce, where 25% of colleagues have worked with us for more than 5 years. It has also been pleasing to see us create development opportunities for some of our high performing, loyal staff. The commission structures require both Managers and Directors to invest time in reading them, ensuring they understand the detail and can then relay it to their teams in ways that are easily adopted by their people. Those who take the time to do this are getting excellent results. I understand for some this requires individuals to take some time out to grasp the detail. Our newly appointed CEO has personally reviewed all of the schemes and believes they are some of the most generous schemes he has come across in the recruitment space. Clearly those Managers who don’t invest the time to understand them or explain it to their teams struggle. The Exec team at Search meets regularly and reviews all feedback both anecdotal and from our quarterly Search Speak internal surveys. We prioritise any points raised and ensure individuals are accountable for updating and communicating action plans to the business as a result. We clearly can’t always provide everything on the wish list and no business is perfect, but we seek to make Search a great place to work in all that we do. I’d welcome the opportunity to chat to you personally about some of the points you’ve raised and provide clarity on the actions we have in place currently. I’m sorry that Search didn’t appear to be the right place for you to develop your career further and wish you all the best for the future. Thank you for your feedback. Debbie Caswell COO