Pros
I've been around long enough to have seen this place at its worst, so trust me when I say things actually feel different now.. New leadership at both the exec and CS levels has made a real difference. There's a clarity and transparency now that didn't exist before. Cross-functional alignment has improved significantly too. CS no longer feels like an island. There's more collaboration with Product and Sales, and you can see it in how customer feedback actually gets heard and actioned. The culture on my team specifically has gotten better with less noise and more meaningful conversations. We no longer have to be afraid to speak up. Product is moving in a direction that's easier to stand behind too which helps. We're making significant improvements every day and the future roadmap is really exciting. We actually know what we're building, who we're building it for, and where we win. When you are part of a really small company it's difficult to see what good really looks like. It's been eye opening in a positive way, to see, and be part of the change.
Cons
Still so much to do. Feels like we're building the plane while flying it in some areas. But the difference is it actually feels like we're getting somewhere now (and know where we're headed).