Copywriter - Anonymous employee Scentsy Employee Review

Fun company to work at when sales and business are going well.

Not great when things are down, and there are layoffs.

The campus is nice. Cafeteria food is pretty good and subsidized for employees. The gym is free for employees and has a lot more equipment than most workplace gyms. For the most part, the work was pretty chill and things weren't too stressful. I liked my coworkers.

The benefits & perks were a lot better a few years ago, and the culture has steadily gotten worse as they have been taken away. Things like a full return-to-office, reduction/elimination of annual bonuses, loss of annual salary reviews, and axing various cafeteria programs. These things have made a lot of people very unhappy, but company leadership will blame the employees for the loss of company culture and poor attitudes. A lot of valuable talent has left the company due to these changes as well. Scentsy also has a pretty strict drug testing policy. They will actually regularly do 'random' drug screens. Many companies have this policy, but this is the first time I've seen an organization routinely do random drug screens in practice. This has discouraged a lot of talent from applying to work there. Scentsy has been struggling the past few years, and there have been 3 waves of layoffs in the past few years as revenue continues to decline. It's also pretty clear that IT and company leadership don't really have a plan for how to turn things around. IT leadership claims to be 'data-driven' but doesn't actually care about the data (or even look at it). Projects gets greenlit without any clear ROI or definition from the business. They want to focus on AI stuff even when there's no established value. The CIO in particular seems very susceptible to sales pitches for SaaS platforms that don't actually suit the company's needs or save them any effort. Meanwhile, all of the best developers have gotten frustrated and left the company, and they struggle to replace them. Company leadership is aimless and has failed to establish a working strategy for several years. There's been a lot of poor decision-making and not very much accountability for it. Some of the C-levels are effectively celebrities within the company; decisions will get made to appeal to these specific people and their ideas will receive very little pushback, regardless of whether it's good for the company. There is also some nepotism at play in company leadership. The founders are very vain, and honestly appear to be more concerned about the optics of their struggling company than dealing with the reality of it. As revenue continues to decline, leadership is also afraid of making changes that could upset Scentsy consultants. Inversely, they will promise things to consultants in order to make them happy, without consulting any other departments to determine whether it was feasible or could be done in that timeframe. Nothing is planned more than a couple months out, and cross-company communication is poor.