Pros
-12-day work month provided a healthy work-life balance.
-Regular cultural events and team lunches created a fun, engaging team environment.
-No rigid work hours – flexibility to manage tasks independently; workload spiked mainly around releases.
-Exposure to multiple internal apps within a logistics maintenance product.
-Opportunity to work on stakeholder-facing documentation, offering practical experience in selective content delivery.
Cons
I worked at Scan-IT on a logistics maintenance product, contributing as a technical writer across several internal apps. While I gained hands-on experience documenting real-time processes and stakeholder-driven content, documentation as a whole was treated as a low priority. Most internal documents were outdated, bloated with irrelevant information, and lacked regular upkeep — unless directly needed for client presentations or audits.
Some teams maintained good documentation standards due to proactive SMEs, but overall, support and recognition for documentation efforts were limited. Management was stretched thin across multiple teams, which resulted in minimal guidance or attention to the tech writing function. Despite the challenges, it was a useful experience in managing legacy systems, working independently, and understanding cross-functional logistics workflows.