Declining Morale Due to Policy Changes and Reduced Incentives - Relationship Banker Santander Employee Review

2.0
Jun 2, 2025
Recommend
CEO approval
Business outlook

Pros

Good brand recognition and name to have on your resume. Decent benefits package including healthcare and PTO. Some managers are supportive and genuinely care about their teams.

Cons

Recent internal policy changes have made the day-to-day much more difficult. Time sheet procedures were changed abruptly, causing confusion and frustration. Banker incentives were significantly reduced, which directly impacted morale and motivation. Increasing workloads without proper support or compensation left many feeling overworked and undervalued. No clear path to move upwards especially if you work in retail banking. Communication from upper management is often unclear, and major changes are rolled out with little explanation or input from frontline staff.

Explore other reviews about Santander

5.0
Jun 20, 2026
Recommend
CEO approval
Business outlook

Pros

WLB, Benefits, hybrid work schedule in Dallas

Cons

Lack of advancement opportunities in Dallas

4.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Of all the companies I have worked for, Santander has had the strongest training program. The training was comprehensive, well-structured, and especially valuable for employees who are new to the banking industry. Additionally, Santander's ONE software is by far the most intuitive and user friendly banking platform I have used, making it easy to learn and navigate while supporting efficient daily operations.

Cons

Like most retail banking roles, there is a strong sales component. With fewer customers visiting branches due to online banking and ATMs, much of the day is spent making outbound calls to existing clients, trying to set appointments, and push products and services. While I understand the importance of sales in the industry, I personally felt there was significant pressure to prioritize sales goals over relationship building and client service, which I was not comfortable with.

See reviews by: Helpful|Rating|Date|All