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      Santander

      Engaged employer

      Santander reviews

      So-So - Branch Manager Santander Employee Review

      3.0
      Nov 19, 2015
      Branch manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent benefits, some areas of growth depending on your skills (real & political)

      Cons

      Not a good work-life balance. Long hours expected for branch staff. Compensation is average and quarterly incentive amount and structure is not motivating. Limited opportunities here in New York since most non-Retail positions are located in PA and MA. There has been constant turn over for both Branch staff, Middle and Senior Management which has made it difficult for the brand to maintain a constant unified vision and path to success. There needs to be serious investment into technology and staffing for the bank to improve, however Executive Management has made it clear that such investments are not feasible.

      Explore other reviews about Santander

      4.0
      Jun 4, 2026
      Personal banker
      Recommend
      CEO approval
      Business outlook

      Pros

      Of all the companies I have worked for, Santander has had the strongest training program. The training was comprehensive, well-structured, and especially valuable for employees who are new to the banking industry. Additionally, Santander's ONE software is by far the most intuitive and user friendly banking platform I have used, making it easy to learn and navigate while supporting efficient daily operations.

      Cons

      Like most retail banking roles, there is a strong sales component. With fewer customers visiting branches due to online banking and ATMs, much of the day is spent making outbound calls to existing clients, trying to set appointments, and push products and services. While I understand the importance of sales in the industry, I personally felt there was significant pressure to prioritize sales goals over relationship building and client service, which I was not comfortable with.

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