Abusive, Dangerous, and Predatory. Don't be their Patsy. - Never Real Santander Employee Review

1.0
Sep 17, 2014
Recommend
CEO approval
Business outlook

Pros

My first week at the branch was with 0 training. At one point I was asked to handle cash, though specifically instructed not to do so. I refused. The pay is decent. They also seemed really inviting with great culture until the time came to put the money on their words. Training began a week and a half in, and I loved it at first. I was excited to start handling people in the branch. However in training, there were about 3 people over the age of 25 including myself, myself and 2 people out of about 20 trainees for the region had 0 finance experience, and I would say about 85% were first timers who never had a job before. Two or three were fresh out of the school room.

Cons

One person had a branch manager resign, the Chairman died the week I started, and there were mentally disturbed individuals who spoke about 'stabbing people' as a joke in class that they lived with. I was actually cursed at and threatened by a 19 year old, immigrant employee who had never had a job before. She called me a liar for something I was asked to tell about myself in the classroom in the hallways. All the underage minors went out drinking with one another, talked about it in class, in front of the instructor and no one cared. I reported being cursed at and verbally abused as well as the girl stating she wanted to 'stab someone' she lived with whenever she was mad and guess what? Two weeks of pay, over 3500 miles of commuting, 2 hours a day of travel time for their training including a orientation about 100 miles away and they told me because I do not want to have direct deposit I cannot be reimbursed. This company was vile and abusive and they treated me like dirt. They treated the gossiping, insipid clique of HS age girls like gold and all the older people with experience like we weren't needed. I guess its great if you won a popularity contest in High School and never had a job. Oh, and they do not have any surveillance or drug testing for employees. That in a bank is dangerous.

Explore other reviews about Santander

5.0
Mar 5, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Bonus based on performance. The company always put on events for the employees. Great work environment

Cons

Work long days. And sometimes weekends. Not much room for growth

4.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Of all the companies I have worked for, Santander has had the strongest training program. The training was comprehensive, well-structured, and especially valuable for employees who are new to the banking industry. Additionally, Santander's ONE software is by far the most intuitive and user friendly banking platform I have used, making it easy to learn and navigate while supporting efficient daily operations.

Cons

Like most retail banking roles, there is a strong sales component. With fewer customers visiting branches due to online banking and ATMs, much of the day is spent making outbound calls to existing clients, trying to set appointments, and push products and services. While I understand the importance of sales in the industry, I personally felt there was significant pressure to prioritize sales goals over relationship building and client service, which I was not comfortable with.

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