Do not waste your time with Santander - Small Business Relationship Manager Santander Employee Review

1.0
Apr 17, 2018
Recommend
CEO approval
Business outlook

Pros

PTO, Freedom within the role and OMEGA Training.

Cons

1. Every single program the company uses is out dated, difficult to figure out and will increase the amount of work you have to do. You will have to self teach how to do things and once you learn it still won't make any sense. Document process is just as frustrating and out dated. 2. When you originally learn the goals for the position you will find them doable. And for some they are. If you do well you can earn a decent amount in incentive. However, the company is all over the place with where they will tell you to focus. If you've come from another institution you will be frustrated with the way things happen here. The only positives have nothing to do with the role itself. I wouldn't recommend this bank to anyone. Talk to someone who works there not just for this position but for any. I interacted with a ton of different positions that didn't share anything positive.

Explore other reviews about Santander

5.0
Mar 5, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Bonus based on performance. The company always put on events for the employees. Great work environment

Cons

Work long days. And sometimes weekends. Not much room for growth

4.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Of all the companies I have worked for, Santander has had the strongest training program. The training was comprehensive, well-structured, and especially valuable for employees who are new to the banking industry. Additionally, Santander's ONE software is by far the most intuitive and user friendly banking platform I have used, making it easy to learn and navigate while supporting efficient daily operations.

Cons

Like most retail banking roles, there is a strong sales component. With fewer customers visiting branches due to online banking and ATMs, much of the day is spent making outbound calls to existing clients, trying to set appointments, and push products and services. While I understand the importance of sales in the industry, I personally felt there was significant pressure to prioritize sales goals over relationship building and client service, which I was not comfortable with.

See reviews by: Helpful|Rating|Date|All