Branch Manager IV, AVP - Branch Manager IV Santander Employee Review

1.0
Nov 26, 2016
Recommend
CEO approval
Business outlook

Pros

I struggle to say there are pros. I guess if you are looking to break into banking this will be a good fit. Lots of opportunities due to experienced, exhausted longtime employees exiting very consistently.

Cons

Constant shifting of direction. New CEO comes in and "let's throw this against a wall and see what sticks". They create a culture of fear rather than if teamwork. They switched to profit and loss performance bonus structure which is far too layered and hardly anyone trusts the numbers on the thousands of reports needed to discern them. Managers are no longer mangers. You are robots getting the tasks done that are ordered from State St. You get visits from management that are feared. You are coached constantly. You know your employees hate working there for far less than competitors. Very sad environment.

Explore other reviews about Santander

5.0
Mar 5, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Bonus based on performance. The company always put on events for the employees. Great work environment

Cons

Work long days. And sometimes weekends. Not much room for growth

4.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Of all the companies I have worked for, Santander has had the strongest training program. The training was comprehensive, well-structured, and especially valuable for employees who are new to the banking industry. Additionally, Santander's ONE software is by far the most intuitive and user friendly banking platform I have used, making it easy to learn and navigate while supporting efficient daily operations.

Cons

Like most retail banking roles, there is a strong sales component. With fewer customers visiting branches due to online banking and ATMs, much of the day is spent making outbound calls to existing clients, trying to set appointments, and push products and services. While I understand the importance of sales in the industry, I personally felt there was significant pressure to prioritize sales goals over relationship building and client service, which I was not comfortable with.

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