Management - Management Santander Employee Review

1.0
Aug 31, 2016
Recommend
CEO approval
Business outlook

Pros

Colleagues and wondering when another bank will purchase this bank. The color red. Taking a lunch break. Going on vacation

Cons

Technology is so far behind its hard to do your job. Branch Operations are behind 15 + years, Online Banking never works, systems go down in the middle of transactions and the amount of time the system takes to complete a transaction is back in typewriter days. Instead of fixing technology, the focus is on customer service when the customers don't have the tools and other banks offer to streamline their banking. You get the same Leads to call customers and hound them for business because a lot of people never heard of the bank.

Explore other reviews about Santander

5.0
Mar 5, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Bonus based on performance. The company always put on events for the employees. Great work environment

Cons

Work long days. And sometimes weekends. Not much room for growth

4.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Of all the companies I have worked for, Santander has had the strongest training program. The training was comprehensive, well-structured, and especially valuable for employees who are new to the banking industry. Additionally, Santander's ONE software is by far the most intuitive and user friendly banking platform I have used, making it easy to learn and navigate while supporting efficient daily operations.

Cons

Like most retail banking roles, there is a strong sales component. With fewer customers visiting branches due to online banking and ATMs, much of the day is spent making outbound calls to existing clients, trying to set appointments, and push products and services. While I understand the importance of sales in the industry, I personally felt there was significant pressure to prioritize sales goals over relationship building and client service, which I was not comfortable with.

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