Losing its identify - Manager Sana Commerce Employee Review

1.0
Sep 18, 2023
Recommend
CEO approval
Business outlook

Pros

Several pros worth highlighting: - Decent to good work-life balance - Has built a decent culture that is hard to match; they send you a welcome gift along with other small gestures that makes one smile - Employer value proposition used to be employees first and a fun place to work, but that's changing fast with a new CEO, strategy, etc.

Cons

So many to list and some are relevant now while others were in the past: - Very bias firm and pretends it isn't. If you are in good eyes of a leader, you will become a Manager out of college or soon after. It doesn't matter if you are qualified and/or if you have proven any results. - Management often wants and prefers "yes men" to execute and not question anything. - Management is full of egos. Firm went to "regionalization" and created three regions to spilt the power; Americas, EMEA/APAC, and Enterprise (wth, right?). - New CEO was recently hired and he removed regionalization pretty fast. New CEO is smart but a bit clueless when it comes to empathy, building a culture, and maintaining core values; employees are openly complaining that it's not the same firm and many are leaving. Old value proposition was employees first and new value proposition appears to be cut costs and nothing else matters. Employees in Sri Lanka were laid off with development teams being shut down: Sana is afraid of the public finding out to get backlash. - Women in EMEA/APAC region are sexually harrased and face daily microagressions. Do you know the firm did? They ignored the issues and started a Elevate Her campaign on LinkedIn lol - They don't pay well and some leaders openly say "you don't work here to get the best salary." If you want a raise, get an outside offer and get that matched. If not, get ready for 0-2% annual raises. - Management does not understand customer centricity and thinks short-term only. One example: Sana charges upfront for Sana Insights and you don't get this service until the webstore goes live (6-12 months depending on ERP). Internally, they say let's proceed until the client complains...

Explore other reviews about Sana Commerce

5.0
Nov 25, 2024
Recommend
CEO approval
Business outlook

Pros

Great atmosphere and team spirit. People want to help each other and see each other succeed. It's a highly collaborative and fun environment. The Dallas office is the new North-American HQ and an exciting and dynamic environment that is growing by the month. The people are smart, management is invested in their people and motivation all around is high.

Cons

Since the new Dallas hub is still growing, the current smaller setting might not be for everyone. However, the office and the headcount in Dallas is growing fast.

1
1.0
Dec 17, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There aren't any anymore unfortunately.

Cons

2.5 years ago a new CEO came in. Unfortunately the company has lost its product market fit since and the culture is gone. Most of the good employees have left and many more are jumping off the ship. I don't see the company making a comeback from this in the next couple of years and will be surprised to see how long they're around.

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