Pros
Coworkers are awesome, remote work, basic benefits, lots of diversity
Cons
Low, non-competitive pay. Management ignores feedback from their sales team about needs for higher pay, better hours/work schedule, and realistic stat requirements. They will tell you that you are a good employee, and then you will get in trouble because you were not logged into the phone system long enough. There's high turnaround for late shift employees because there's absolutely no flexibility in the work schedule, and no one wants to work hours where you have to take pto just to pick up your kid from school. They provide a couple of weeks of pto a year, plus some floaters, but this is supposed to include sick days. There's a point system if you have to take a sick day, or pick up your kid from school without prior approval. 3 points and you're in trouble. The requirements for the job are realistic if they paid more thank $70k a year, but no, you start around $40k, and no matter how long you work there or how good an employee you are, you will never make a reasonable, livable wage. Most employees have some sort of second income just to make ends meet. Management is clueless how unhappy their sales team is, and when they get feedback about it, the response is very political and usually how we need to comply with expectations. They're losing so many good employees because management is just not willing to listen anymore. Jeremy keeps saying the company is making better numbers than they expected, but that doesn't come down to the employees - raises are only 4% a year, and for someone who's been there for years, I am still barely above the poverty line for pay. It's ridiculous. Pretty soon, like all big companies, they're going to outsource their sales team to overseas reps because management cares so little about their sales team, and they're only interested in making money while the rest of us struggle. They used to be employers of the year, and then Jeremy took over.