Steer clear - Keyboard Specialist Sam Ash Employee Review

1.0
Dec 22, 2022
Recommend
CEO approval
Business outlook

Pros

The people you work with are usually fun to be around. The managers at the store level usually try to work with you as much as they can.

Cons

Corporate does not care about you. They cut your commission rates, and while they increase the price and benefits on every other aspect your commission will be the last thing that will never increase. They are out of touch with current trends in the industry. They are reluctant to change their archaic business model. There is zero transparency between the brick and motars and corporate intensions. Brick and mortar employees have to do a number of task on a daily and weekly basis however the dot com employees will constantly take, or steal, your sales, will no regard to how it effects the brick and mortars all while getting higher commission rates for a fraction of the work. They constantly berate and hound the employees about making sales force calls, doing used gear uploads, attempting to maintain a high ESP percentage, making sure you obtain every customers email so they can spam them, trying to force every customer to apply for a Sam Ash credit card, dealing with terrible entitled arrogant customers, maintaining the departments, and merchandising all while you are either the only employee in the department, or you a constantly having to worry about if you are going to break your commission base and lose your job because your commission rates usually hovers anywhere from .5-2% makes for a high stress little reward environment. Also HR is not there to help they employees, they are there to help corporate stay out of trouble, which is usually most of the time.

Explore other reviews about Sam Ash

5.0
Sep 18, 2025
Recommend
CEO approval
Business outlook

Pros

Great people to work with, Plus we sold happiness. Great management.

Cons

There were no cons here.

2.0
Mar 23, 2026
Recommend
CEO approval
Business outlook

Pros

Good team to work with, and store management were reasonable once the right people got put into place. Got to work with people that liked the gear.

Cons

Impossible metrics everywhere. Corporate would set targets they knew we could not hit, instead of looking at why things were working. This burned out way too many people there way too consistently. What systems were in place (Salesforce, etc.) were put in place poorly, with little thought put to how they should actually be use (again, Salesforce was used to make cold-calls to people like it was the 80s, and upper management hammered on call metrics that made no sense. We'd get yelled at by customers for this, who then wouldn't come back, and then yelled at by corporate for not making enough calls and phone sales, when nobody else in the business operates this way). Also, pay was low, commission structure was outright insulting in how badly it was set against us (you had to break base, which again, nobody else in the business did) and you only seemed to get promoted when a position opens up above you from someone retiring or quitting for better prospects elsewhere, and even then that wasn't a guarantee (problem characters were often promoted upstairs).

See reviews by: Helpful|Rating|Date|All