I love this job! - Collections Specialist Sallie Mae Employee Review

5.0
Oct 9, 2013
Recommend
CEO approval
Business outlook

Pros

Amazing management, from Team Leads to Supervisors to upper management. The starting pay is excellent, the monthly bonuses are great, they give retroactive overtime bonuses every quarter, and the top 10% of reps get to make their own schedule. Any 40 hours, coming and going as they please. Plus all the overtime you could reasonably ask for, lots of free snacks given out by supervisors, and when we as a company were the top servicer for the quarter, we were treated to an amazing Thanksgiving-style buffet. They really care about their employees and it shows.

Cons

You are required to work 4 hours of OT one Saturday morning each month. I don't have a problem with this personally, but I can understand how it wouldn't be looked upon favorably by some.

Explore other reviews about Sallie Mae

5.0
Jul 1, 2026
Recommend
CEO approval
Business outlook

Pros

Supportive colleagues, collaborative culture, meaningful learning opportunities, and strong career development. I've had the opportunity to grow professionally, take on new challenges, and work with people who genuinely want to help each other succeed.

Cons

As the company evolves, priorities and processes can change quickly, requiring flexibility and adaptability.

4.0
Jul 1, 2026
Recommend
CEO approval
Business outlook

Pros

Sallie Mae is a company that truly appreciates hard work and recognizes employees for their contributions. They also understand the importance of family and are willing to work with employees when life circumstances require additional support. It is a place where dedication is valued and employees are treated with care and respect.

Cons

While Sallie Mae offers strong recognition programs, benefits, and support for employees and their families, like any organization there are opportunities to continue improving communication, employee feedback channels, and consistency in the employee experience. Overall, the company demonstrates a commitment to listening to employee feedback and making improvements over time.

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