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      Safelite AutoGlass

      Engaged employer

      Safelite AutoGlass reviews

      On the fence - Customer Service Representative Safelite AutoGlass Employee Review

      3.0
      Jul 18, 2025
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      I do like working here for the most part. I like the weekly pay, most of the customers are nice. It’s ok. The pay definitely needs to be better. Calls are back 2 back

      Cons

      Hourly pay, needs better management. Better training. They do throw you out to the wolves. There computer systems are horrible! You get in trouble for everything little thing! You have to call out for system issues and internet issues and they use your days off for it! Trying to pass your call evaluations is nearly impossible! And don’t forget about selling wipers lol

      avatar
      Safelite AutoGlass Response
      11mo
      We regret to hear about your negative experience and take your feedback very seriously. Our goal is to create a supportive and fair work environment for all employees, and we're sorry that you felt otherwise. We would appreciate the opportunity to discuss this further. Please reach out to PeopleDirect@Safelite.com with a detailed statement so we can address your concerns.

      Explore other reviews about Safelite AutoGlass

      5.0
      Jun 27, 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Working hours, easy to learn, great environment.

      Cons

      The 1 minute late, rule. If you’re ONE minute late from break, lunch, or even clocking in.. it counts toward your “infractions”. You can only get 3 for the first 60 days. Even if your wifi goes out, you get sick.. anything. It counts.

      2.0
      Jun 28, 2026
      Auto glass technician
      Recommend
      CEO approval
      Business outlook

      Pros

      The fact that they will teach you and train you to install Auto Glass? Cannot answer this truthfully

      Cons

      I've applied twice to the tech training position. The first time I thought that I may have made an error? The Yellow Brick Rd location had adds for 18 positions available. I applied again fixing what I thought the issue to be. I was again sent an email that they were not moving to the next step with me. This makes ZERO sense. I was just recently a slot tech out of Horseshoe. I also was a tech for a company that handed a few interior pieces for Amtrak.

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