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      Safelite AutoGlass

      Engaged employer

      Safelite AutoGlass reviews

      Safelite Solutions: Great company, if you don't mind a call center job - Customer Service Representative Safelite AutoGlass Employee Review

      5.0
      Jul 13, 2021
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Attentive to their workers, engaging leadership, great support system, thorough training, above minimum wage pay

      Cons

      Hours can be a bit odd, job itself can be tedious and boring, does not allow work from home, every call is monitored and many are reviewed which does add some pressure, difficult calls with difficult customers

      avatar
      Safelite AutoGlass Response
      4y
      Thanks so much for taking the time to rate us. While we’re sad to see that you’re no longer here – the door is always open!

      Explore other reviews about Safelite AutoGlass

      5.0
      Apr 2, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote, Good Training, Team Help, Flexible

      Cons

      Repetitive, otherwise I have no cons

      avatar
      Safelite AutoGlass Response
      2mo
      Thank you for taking the time to share your experience. We value your opinion as an associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
      3.0
      Jun 3, 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      There is so much I love about Safelite. I love the other employees. I love the fact that I get good benefits as a part time employee. I love the products.

      Cons

      Between my experience with HireRight for my background check with this company and the constant problems with the VDI that everyone in my training class has had, my experience as a new employee has been one of the most confusing and stressful that I have ever dealt with. A company as well established as Safelite that offers the kind of quality service that Safelite offers (which I can attest to having been a customer previously before I worked here) is not compatible with these faulty systems.

      avatar
      Safelite AutoGlass Response
      1w
      Thank you for providing an insight into your experience. We know that our people power our performance and are working on updating our onboarding and training programs. If you'd like to share more feedback to ensure we can provide an environment for Customer Service Representatives to grow their careers, please email PeopleDirect@safelite.com.
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