The Wal-Mart of Call Centers (Safelite Solutions, affiliated with Safelite Autoglass) - Customer Service Representative Safelite AutoGlass Employee Review

1.0
Oct 18, 2019
Recommend
CEO approval
Business outlook

Pros

Easy to increase the amount of money you can make through comp classes

Cons

Can you read? Can you type 10 wpm? Can you operate a computer with mild proficiency? This job is for you! Doesn't matter if you've been fired for literally any reason in the past by a previous employer. Theft? Safelite will hire you! Never worked a day in your life? You're hired! Wouldn't be able to pass a background check at any other employer? Not a problem at Safelite! That is to say so long as you're willing to do the same thing, repeatedly, non-stop with little to no variation every single day. (Not exaggerating, every single call is the same if you only do glass claims). Oh, sorry if you're a bit of a germaphobe, as as they don't take care of the ventilation in the call center I worked at and there's an inch of dust on every surface in the building every. single. day! Did I mention there's no assigned seating? That means all the nastiness that people are forced to bring in (or risk being written up for every day missed) due to having NO sick-time available to 95% of employees (almost everyone starts part-time and are provided with no sick time) you're probably going to get whatever they have because everyone has to share the headsets, too! Oh, little detail, I hope you don't mind that people trained in the exact same insurance(s) can take only 1 call an hour while you are back to back and that person also started 5 months after you and gets paid more than you!

Explore other reviews about Safelite AutoGlass

5.0
May 6, 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work team was awesome

Cons

Back to back calls and angry customers

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Safelite AutoGlass Response
3w
Thank you for taking the time to share your experience. We value your opinion as a former associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
3.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

There is so much I love about Safelite. I love the other employees. I love the fact that I get good benefits as a part time employee. I love the products.

Cons

Between my experience with HireRight for my background check with this company and the constant problems with the VDI that everyone in my training class has had, my experience as a new employee has been one of the most confusing and stressful that I have ever dealt with. A company as well established as Safelite that offers the kind of quality service that Safelite offers (which I can attest to having been a customer previously before I worked here) is not compatible with these faulty systems.

avatar
Safelite AutoGlass Response
1w
Thank you for providing an insight into your experience. We know that our people power our performance and are working on updating our onboarding and training programs. If you'd like to share more feedback to ensure we can provide an environment for Customer Service Representatives to grow their careers, please email PeopleDirect@safelite.com.
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