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      Safelite AutoGlass

      Engaged employer

      Safelite AutoGlass reviews

      Customer Service Rep. - Customer Service Representative Safelite AutoGlass Employee Review

      4.0
      Oct 19, 2017
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company, decent hours, good discounts.

      Cons

      My only experience is with the call center. So my feedback is limited to that. Heavy call volume with the short breaks is hard. On slammed days I felt as though I had to choose on out of my two twenty minute breaks which one was to scarf food down and which would allow me to use a restroom. I also thing the environment needs to be fixed. Big call centers need to be able to be ready for the noise. It's a beautiful center but I could never get my volume high enough on any console or headset to hear the callers clearly and the callers often could hear the loud background noise and it was frustrating on both sides.

      avatar
      Safelite AutoGlass Response
      8y
      Thank you for your honest and candid feedback. We are always looking to making improvements that will positively impact our associates and our customers, so your feedback will help shape future decisions on environments and equipment we can utilize for the best experience possible. We are sorry to learn that you are no longer with Safelite and that your career had to take a different direction. You appear to have some strong experience and talents. We will use the examples you provided to ensure our people are aligned with opportunities that best fit their talents and skills.

      Explore other reviews about Safelite AutoGlass

      5.0
      Jun 27, 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Working hours, easy to learn, great environment.

      Cons

      The 1 minute late, rule. If you’re ONE minute late from break, lunch, or even clocking in.. it counts toward your “infractions”. You can only get 3 for the first 60 days. Even if your wifi goes out, you get sick.. anything. It counts.

      avatar
      Safelite AutoGlass Response
      10h
      We appreciate your feedback as we aim to be both a people powered and customer driven company. If you're willing to share more information on your experience, please email PeopleDirect@safelite.com.
      2.0
      Jun 28, 2026
      Auto glass technician
      Recommend
      CEO approval
      Business outlook

      Pros

      The fact that they will teach you and train you to install Auto Glass? Cannot answer this truthfully

      Cons

      I've applied twice to the tech training position. The first time I thought that I may have made an error? The Yellow Brick Rd location had adds for 18 positions available. I applied again fixing what I thought the issue to be. I was again sent an email that they were not moving to the next step with me. This makes ZERO sense. I was just recently a slot tech out of Horseshoe. I also was a tech for a company that handed a few interior pieces for Amtrak.

      avatar
      Safelite AutoGlass Response
      9h
      We appreciate your feedback as we aim to be both a people powered and customer driven company. If you're willing to share more information on your experience, please email PeopleDirect@safelite.com.
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