Overworked, underpaid. - Technician Safelite AutoGlass Employee Review

2.0
Apr 15, 2012
Recommend
CEO approval
Business outlook

Pros

-on the road all day with nobody looking over your shoulder -get to take home your van -they give you most of the tools you need (but.... you're responsible for them!) -get to enjoy a nice day in the warm months -if you like cars, you get to work on them everyday -you meet lots of people from all backgrounds -never in one spot all day -no two days are the same

Cons

-wages are laughable; independent glass shops pay almost double with half the stress/BS!! -job scheduling is ridiculous and inconsistent -late afternoon add-ons!!! -not uncommon to have hour-long drives between jobs -gotten too "corporate" -they'll fire one person for doing an unsafe install, but look the other way if a senior tech does it -only way to make a good living is to do "x" number of jobs, which sometimes isn't realistic -required to clock a lunch....but never have time to actually take one -corporate stresses it isn't about the numbers..... but..... they constantly judge you by your numbers (which isn't necessarily accurate) -freeze your ass off in the winter months and drive in all weather -end up doing jobs in bad neighborhoods -your bonus depends on surveys with only "9's or 10's"... get anything less, and it screws up your tech score -you're gonna be working Xmas Eve, Easter weekend, and New Year's Eve unless you put in for them early

Explore other reviews about Safelite AutoGlass

5.0
May 6, 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work team was awesome

Cons

Back to back calls and angry customers

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Safelite AutoGlass Response
1mo
Thank you for taking the time to share your experience. We value your opinion as a former associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
3.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

There is so much I love about Safelite. I love the other employees. I love the fact that I get good benefits as a part time employee. I love the products.

Cons

Between my experience with HireRight for my background check with this company and the constant problems with the VDI that everyone in my training class has had, my experience as a new employee has been one of the most confusing and stressful that I have ever dealt with. A company as well established as Safelite that offers the kind of quality service that Safelite offers (which I can attest to having been a customer previously before I worked here) is not compatible with these faulty systems.

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Safelite AutoGlass Response
1w
Thank you for providing an insight into your experience. We know that our people power our performance and are working on updating our onboarding and training programs. If you'd like to share more feedback to ensure we can provide an environment for Customer Service Representatives to grow their careers, please email PeopleDirect@safelite.com.
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