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      Safelite AutoGlass

      Engaged employer

      Safelite AutoGlass reviews

      Meh - Customer Service Representative Safelite AutoGlass Employee Review

      1.0
      Feb 10, 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Training/Trainers were fun but definitely didn’t go over all you needed to know before being thrown on the phones.

      Cons

      You use two systems. One is older and being replaced by the newer one. The training is all focused on the newer one and once you get on the phones most calls require the old one which you were not even trained on really. I’m already looking for another job. Definitely the most strict job I’ve had in regards to attendance. A one minute tardy counts the same as calling in for an entire shift. Like what?!

      avatar
      Safelite AutoGlass Response
      4mo
      Thank you for providing an insight into your experience. We know that our people power our performance and are working on updating our onboarding and training programs. If you'd like to share more feedback to ensure we can provide an environment for associates to grow their careers, please email PeopleDirect@safelite.com.

      Explore other reviews about Safelite AutoGlass

      5.0
      Apr 2, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote, Good Training, Team Help, Flexible

      Cons

      Repetitive, otherwise I have no cons

      avatar
      Safelite AutoGlass Response
      2mo
      Thank you for taking the time to share your experience. We value your opinion as an associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
      3.0
      Jun 3, 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      There is so much I love about Safelite. I love the other employees. I love the fact that I get good benefits as a part time employee. I love the products.

      Cons

      Between my experience with HireRight for my background check with this company and the constant problems with the VDI that everyone in my training class has had, my experience as a new employee has been one of the most confusing and stressful that I have ever dealt with. A company as well established as Safelite that offers the kind of quality service that Safelite offers (which I can attest to having been a customer previously before I worked here) is not compatible with these faulty systems.

      avatar
      Safelite AutoGlass Response
      1w
      Thank you for providing an insight into your experience. We know that our people power our performance and are working on updating our onboarding and training programs. If you'd like to share more feedback to ensure we can provide an environment for Customer Service Representatives to grow their careers, please email PeopleDirect@safelite.com.
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