An Honest Review - Manager Safelite AutoGlass Employee Review

2.0
Nov 5, 2025
Recommend
CEO approval
Business outlook

Pros

The only pro here was the pay

Cons

Terrible work life balance. Some Managers begin their day at 5am, Stores open at 8am FYI. The company cares about money being made vs over working technicians. When an email comes out that they dont care about quality, they want to outrun it by doing more units per day. They throw away their "tenure" standards and over book both in shop and mobile technicians. They response is "so we can get a bonus this year." The company is privately owned and with most of their windshields on average costing between $50-100 while charging customers thousands of dollars. Overall the company has many tenured associated, most in double digits, the company likes to brainwash people with false promises. Too many instances of the company acknowledging their issues but choosing NOT to do anything about it was about the final straw I could take. A lot of the failures were due to low staffing on the warehouse, that caused bad quality parts shipped to stores, which caused a bad customer experience. The CEO was concerned more about how she looked to the public and I mean literal look. Caked make up for press consistently with her terrible videos sent every week. Efficiency at this company is terrible. Overall, the pay is great but not worth the headaches from every department from part sourcing to the warehouse to upper management.

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Safelite AutoGlass Response
7mo
We regret to hear about your negative experience and take your feedback very seriously. Our goal is to create a supportive and fair work environment for all employees, and we're sorry that you felt otherwise. We would appreciate the opportunity to discuss this further. Please reach out to PeopleDirect@Safelite.com with a detailed statement so we can address your concerns.

Explore other reviews about Safelite AutoGlass

5.0
May 6, 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work team was awesome

Cons

Back to back calls and angry customers

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Safelite AutoGlass Response
1mo
Thank you for taking the time to share your experience. We value your opinion as a former associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
3.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

There is so much I love about Safelite. I love the other employees. I love the fact that I get good benefits as a part time employee. I love the products.

Cons

Between my experience with HireRight for my background check with this company and the constant problems with the VDI that everyone in my training class has had, my experience as a new employee has been one of the most confusing and stressful that I have ever dealt with. A company as well established as Safelite that offers the kind of quality service that Safelite offers (which I can attest to having been a customer previously before I worked here) is not compatible with these faulty systems.

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Safelite AutoGlass Response
1w
Thank you for providing an insight into your experience. We know that our people power our performance and are working on updating our onboarding and training programs. If you'd like to share more feedback to ensure we can provide an environment for Customer Service Representatives to grow their careers, please email PeopleDirect@safelite.com.
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