Pros
- The owners and recruiting staff are really good at hiring personalities that have a positive outlook, sense of humor, and take their jobs seriously (understanding the balance between work and play). Having come from a few different kinds of companies, being somewhere where you like everyone is almost as important as liking the work you do, and this is a great company for that, which is apparent from the moment you step through the door. Lots of talented (well versed) hires. - Ability to move up QUICKLY. I started with Safe and Sound in 2012 as part time administrative support and have moved through the ranks to become an operations supervisor over sales and installation processes. On a yearly basis you'll have something to look forward to if you're constantly improving. Hard, smart work is rewarded. I have become involved in what I'd like to call "the fun stuff," which requires critical decision making, management, and strategizing long term. I have also seen other success stories here at the company. General office staff has been here on an average of 3 years, which is a long time for a company that's constantly growing; average for sales and marketing management staff has ALSO been here for 3 years. - We have a pretty good reputation online, A+ on Angie's List, A+ on BBB. 4 Stars on Yelp, HARD EARNED STARS! Some companies might pull a shady "pay the customer" scheme but having worked on the back end of this operation for 3 years, trust and believe we work our butts off for our reputation. - Dealer of the Year 2014 out of thousands of dealers. - Transportation. Moving right across from Concord BART near the end of May. It's probably obvious that I have a lot of love for the company, so I am a bit biased. I think there are many things that can be improved, but it's a good place to start where the people and ethics are all in, and the company has a great reputation within the community. I have worked one other alarm company and it's literally like night and day. Working here has overall been pretty fun (minus the occasional headache, but that's every job.)
Cons
- Office staff wears multiple hats so scaling is like, a teeth-pulling process. Hiring talented, well-versed people is a double edged sword because it's hard to know how to allocate their talents. The meting out process is clunky and through trial and error we figure out who is best at what, in place of an actual metrics/analytic test to point out specialties right away. - I have absolutely no life. In part it is the nature of the job, because there are a lot of things to do in a day. I also have mild OCD (undiagnosed) and constantly get mired in self-assigned side projects, so I'm not sure how objective this particular bullet point is. On the upside, I've learned a whole new way of time management, so the job has definitely trained me to be better than I thought I ever could be at multi-tasking and making critical split-second decisions. - High stakes industry. Room for error is nil. Because dispatch and other critical areas can be affected by even the smallest mistakes, you have to reach a new level of zen focus to make sure you're not causing a train wreck of issues.