Pros
There was ample amount of training provided and the trainers were knowledgable and kind. My trainers and managers worked their way up, so they knew what it was like to be in our shoes. My direct manager was amazing, she was always positive and wanted to see me succeed. After difficult calls, she would recommend that we step away for a few minutes to regroup. If you are interested in becoming a manager or trainer, there are opportunities to advance your career there. Benefits were great.
Cons
Limited autonomy with how you interact with customers. You have a script, which is most likely how any call center is, but this was mentally draining and monotonous to have to stick to. Another con of course is dealing with customers who want you to make exceptions for them, such as overriding cancellation and refund policies. This job is for someone who has no problem sticking to their guns and has no guilt when leaving people disappointed.