Completely okay - Customer Service Representative (CSR) Saatva Employee Review

Great benefits after 90 days, lots of snacks, paid 45min lunch break and 2 15min breaks, beautiful showroom.

none I can think of

there are some decent things about the job: the basic full-time benefits, the monthly bonuses (depending on store/company performance), a somewhat free used mattress (if a customer returns it)... and... i think that's it.

beware, this is a call center role. when you apply, the job is titled "Retail Sales Associate" for a mattress store, but once you start, you are doing 10x the work of a sales associate plus several other roles. for starters, the job itself should be labeled as "Call Center Representative," because that is what you're doing 80% of the time. if that was what it was labeled as when i was applying, i wouldn't have, but i'm sure that's why they did that. during my first two interviews, they made it seem like answering phones was nothing crazy, only a couple calls here and there, five minutes long, clearly minimizing it. i was prepared to sell on the floor for the majority of my job, but it's nothing like that. it also becomes a problem when you don't reach the amount of calls you're expected to take each day and each morning the managers and directors are constantly harassing you via the company chat to take calls immediately. aside from being a sales associate (sometimes), and a call center representative, you are also a technician. you are expected to troubleshoot motorized bases and mattresses over the phone. this is all fine, (if it was fully advertised), but definitely not worth the starting pay of $21, absolutely not. the job itself is annoying only because they make it annoying. it's hard to give customers a straight efficient answer because everything is guess work and things are constantly changing and getting unnecessarily complicated. the delivery companies they partner with are useless. you are also responsible for things that seem to be way out of your pay rate. and lastly, the company claims to only "hire nice people," but i felt a lot of passive aggressiveness. i felt like most of the higher ups are performative. all in all, i did not enjoy this job. it's not what i had signed up for, so i feel a bit bamboozled, and speaking to my ex-colleagues, they also feel the same way. if you're looking to be a call center representative, this is the job for you!