2.0
Jun 9, 2026
Former employee, more than 5 years
Recommend
CEO approval
Business outlook
Pros
Outside of MCS - Everything is great.
Cons
Inconsistent Policy Enforcement: Contradictory directives regarding ticket handling and standard workflows cause constant friction. Unequal Accountability: Domestic staff face strict disciplinary measures for minor administrative oversights, while off-shore or select team members are exempt from following the same required processes. Siloed Communication: Off-shore hires are frequently excluded from core meetings and processes, leading to broken workflows. Punitive Management Style: Positive client feedback is withheld from the team, creating an environment focused exclusively on negative reinforcement.