Wow, guys - Anonymous employee SUS Employee Review

2.0
Aug 10, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Out of the 10 people working at the American office (myself included), half of the team were hard workers. Granted, goofing off was a must, but it was a tension relief. The warehouse was wide open and anyone could walk in and chat with the guys, and vice versa to the office side. It was actually a pretty open office: if you wanted to look at a part, all you needed to do was get up from your chair, walk ten feet, and pick up the part. You could even spend an hour building things if the day wasn't too busy. Health insurance provided, and it seems as though they're going to try to get vision and dental as well.

Cons

Poorly managed, in terms of inventory and payroll. The bigger the problem, the more it was ignored, and the angrier management got. For instance, one of the most popular items was out of stock...for four months. And by the time it arrived, the parts were already sold, and the item was out of stock for another month. Luckily, after the first issue, it was remedied, but still. This should not have happened, and it was brought to management multiple times. Another time, after being told to be "transparent" with our sales, we were told several parts had been discontinued, and that, though some of them had replacement parts, most didn't. What were we to tell customers? Absolutely nothing, apparently. Also, projects started in October were not finished until the next year, in February, and any projects begun after October I'm not sure were ever finished. Pay wasn't great, as well.

Explore other reviews about SUS

5.0
Jan 4, 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Lots of creative freedom. Management willing to try your ideas. Fun coworkers. Big bonuses and regular salary increases. Finally hiring more people!

Cons

Still in the middle of getting organized with CRM, ERP, etc. Seasonal overtime was heavy last year.

2.0
Apr 18, 2023
Recommend
CEO approval
Business outlook

Pros

- Great healthcare benefits - Extremely generous PTO and sick leave - The customers were great to work with - For the most part, employees were team players - Since management throws so much at you, you have a lot of opportunities to learn new things! This job is a phenomenal resume booster.

Cons

- Management were not as excited to be team players as the other staff. - Constant disrespect from management; being yelled at, having papers thrown at you, purposeful antagonism for the sake of antagonism. - Overtime would be required, because people would quit/be fired so frequently and it would take management a long time to bother with finding replacements because they could shift the responsibilities onto remaining employees. - Employees' ideas and concerns were never considered by management. Employees were always wrong, until they were proven right, but at that point it was management who had brought up the issue. - Headquarters in Japan does not sufficiently support the expatriates they send to work at their American branch, and will not hire HR staff. - Little room for ACTUAL growth.

See reviews by: Helpful|Rating|Date|All